Kim Edrich Bañares CustodioKim Custodio[01/07]
$ cd ~/portfolio

Customer Support AI Agent

status: live

Answers only from the real docs — and hands off to a human with full context when it should.

A LangChain ReAct agent with RAG over ChromaDB. It reads from a real knowledge base and answers only from what’s actually in there — no hallucinating.

Beyond answering questions, it looks up records in Airtable, creates tickets in HubSpot, and escalates to Slack with the full conversation intact — so the human picks up exactly where the agent left off.

Stack
LangChainGroq / Claude / GPT-4oChromaDBFastAPIRailway
Impact

RAG answers from real docs, smart escalation with full conversation context.

live demo

Screenshots (7)
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